Frequently Asked Questions

By purchasing an Akin Home tablet, you get the following:

You get 60GB of data per month with each tablet. This is because Akin has speech-to-text technology so that you can talk to it using voice if you need to, and it needs the data to function as an assistive technology.

Yes! Since the tablet is controlled to act as an assistive technology and prevent apps that do not meet guidelines (illegal or dangerous apps), we are required to review all apps that are selected to be installed on our tablets.

Should you require additional apps to be installed, just let us know via our contact form or email after you place your order and we’ll ensure that is arranged for you.

The payment process differs based on how your NDIS is managed, but we will never charge you upfront, only if NDIS pays.

If you are self managed, we send you a signed copy of the service agreement alongside an invoice, for you to submit in the myplace portal.

If you are plan managed, Akin will contact you plan manager and work with them to get the payment through. Sometimes the plan manager will come back to you with a no the first time. In that case, we keep going! We have different ways we can get through the process and will do our best to get this funded. All we need is the name of your plan manager. If you don’t know who your plan manager is, give us a help person, or we can help you find out.

If you are agency managed or NDIA managed, Akin is a fully registered service provider and we are able to provide services to agency managed clients. Once you have signed up, we will deal directly with NDIS to get your payment through. You don’t have to do anything.

The National Disability Insurance Scheme is a program in Australia that provides funding to eligible people based on their individual needs. Participants can use this funding to purchase supports and services to help them pursue their goals. You can find out more about the NDIS here.

Unfortunately, Akin Home is currently only available for NDIS participants.

You can find the costs listed in the product information page, and the exact line items they are billed under can be found on our service agreement here.

To summarise, the exact costs include:

If your plan manager has informed you about problems with paying it, please let us know as we can follow up. You will need to give us permission to speak with your plan manager and support coordinator where required.

Typically, resolving the problem involves:

We usually succeed, but sometimes it takes a few steps. :-)

To sign up, you can click ‘Sign up’ at the top of our website or by clicking here.

From there, create an account with a username and password then follow the instructions in order to sign a service agreement and register your details for a tablet.

After we receive all the necessary details to proceed with the order, we send your signed service agreement and invoices to you (for self managed participants), your plan manager (for plan managed participants) or the NDIA directly (for agency managed participants). We may need adjustment to line items billed under the service agreement to cater to your particular NDIS plan.

After payment, we will ship the device from our warehouse in about 2 weeks.

We only use personal information to process a sales order and to personalise the tablet for you.
We will never sell your data to anyone or share it without your permission. Data is sovereign to YOU - it is your data, and will only be used to personalise your akin app and make it better.
We also don’t collect data on what you are doing inside any other apps on your tablet. We can only see activity on the akin app, which we will use only to make akin work better

Akin is a Public Benefit Corporation, and our key success metric is to help people achieve their goals and make life better, not sell them things. We have also gone through an additional audit process with NDIS to be a fully registered service provider. This is a long process needed for any provider who provides services to agency managed participants. This is why so many service providers only provide services to self or plan managed participants, and not to agency-managed - they don't want to go through the audit process. This audit includes background screening of key employees

For specific details, including what exactly your rights are and what to do if you have concerns, please review our privacy policy here.

In addition to this, we use Knox from Samsung to provide added enterprise-grade security. Know allows akin to update apps and software, but never to see your personal information on the tablet or any apps in the tablet. This may make the tablet a little bit more ‘clunky’ than a regular retail ap, but we take data privacy very seriously. See their documents on sensitive data protection and how they protect your personal information.
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If you have any concerns about how your information is used or stored, please email them to support@akin.com.